The Customer Success Executive - Core will be responsible for managing existing Checkpoint customers within their assigned territories and client base. Duties required will include customer relationship building, account renewal, preparing renewal contracts and closing renewal, developing new sales opportunities within client base, forecasting retention monthly, onsite and web based training and other account management related functions such as resolving billing issues with the main goal to increase territory value growth.

About the Role:
In this opportunity you will:

• Meet and exceed goals of increasing Checkpoint customer retention and overall territory value. Includes preparing renewal contracts for submission to customer and ensuring renewal is signed and submitted timely. Identify and close opportunities for growth within the existing territory.
• Effectively and efficiently meet customer needs and build lasting customer relationships by proactively assessing customer needs, addressing issues/concerns and presenting solutions.
• Provide high quality account management, customer support and training to assigned accounts.
• Securing renewals including multi-year agreements in their designated territory.
• Migrate existing customers to Checkpoint EDGE.
• Utilize TR technology to reach all customers on a regular basis.
• Communicate and coordinate retention activities with other groups as appropriate.
• Identify new opportunities and close and/or coordinate with Field Sales Team.
• Maintain knowledge of products and related technologies.
• Delivering customized training, to assigned clients including private training and quarterly webinars.
• Accurately report retention and training related activities in a timely fashion as requested by management.
• Moderate amount of travel required.

About You:
You're a fit for the role if you have:

• Sales or account management experience preferred
• Training experience required
• College graduate
• Tax experience preferred

What's in it for you!

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• Compensation: Base salary and a variable compensation that is directly related to your success

#LI-TK1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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