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Provide phone support for new and existing residential and commercial customers in a 24x7 environment. Troubleshoot reported service problems for residential and commercial customers and assist customers in connecting to CCI's network Work with multiple software systems with supporting customer information. Enter steps taken into trouble ticket tracking software. Work with other departments to res
Posted 11 days ago
Enhance the organizations reputation by accepting ownership of and accomplishing a wide variety of trouble issues. Investigate customer concerns and resolve configuration issues across a variety of product lines. Acting as "problem owner," escalating to other support and specific engineering groups, following the status of the incident until it has been confirmed to be resolved. Troubleshoot netwo
Posted 20 days ago
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